Jo Ann Jenkins, CEO at AARP, discusses innovative service quality, the process of change, and the importance of a quality framework.
Ritz-Carlton’s Herve Humler, co-founder and president, describes how empowered employees lead to a solid quality culture and increased bottom-line... [more]
Manu Vora and V.K. Agnihotri advocate quality in government by discussing quality's role in the government of India now and for the... [more]
Manu Vora, Advisor, ASQ India, discusses how quality can, as is, assisting the government of India make improvements throughout agencies, schools,... [more]
In this interview, JoAnn Sternke, superintendent of the Pewaukee School District (PSD), reflects on PSD's road to receiving the prestigious 2013... [more]
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