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    Videos with keyword "Baldrige"

    • Performance Excellence Models and Leadership

      Performance Excellence Models and Leadership

      Paul Grizzell, co-author, Insights in Performance Excellence, discusses why performance excellence models don’t take hold and what leaders need to... [more]

      Tags: Baldrige organizational excellence performance excellence model Process processes QMS

    • Performance Excellence Models, Stakeholders, and a Valuable Resource

      Performance Excellence Models, Stakeholders, and a Valuable Resource

      Paul Grizzell, co-author, Insights in Performance Excellence, discusses performance excellence model challenges, the five stakeholder groups, and... [more]

      Tags: Baldrige organizational excellence Paul Grizzell performance excellence model Process processes QMS

    • Jo Ann Jenkins, AARP: Service Quality, the Baldrige Framework, and Change

      Jo Ann Jenkins, AARP: Service Quality, the Baldrige Framework, and Change

      Jo Ann Jenkins, CEO at AARP, discusses innovative service quality, the process of change, and the importance of a quality framework.

      Tags: AARP Baldrige Baldrige National Quality Award framework Jo Ann Jenkins quality

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    With members and customers in over 130 countries, ASQ brings together the people, ideas and tools that make our world work better.

    ASQ celebrates the unique perspectives of our community of members, staff and those served by our society. Collectively, we are the voice of quality, and we increase the use and impact of quality in response to the diverse needs in the world.

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