Paul Grizzell, co-author, Insights in Performance Excellence, discusses performance excellence model challenges, the five stakeholder groups, and... [more]
Tags: Baldrige organizational excellence Paul Grizzell performance excellence model Process processes QMS
Jo Ann Jenkins, CEO at AARP, discusses innovative service quality, the process of change, and the importance of a quality framework.
Tags: AARP Baldrige Baldrige National Quality Award framework Jo Ann Jenkins quality
