Jim Adamson, Director of Supplier Quality Assurance, Pacific Gas and Electric Company, discusses quality and the benefits of collaboration within the... [more]
Tags: benchmarking Collaboration Jim Adamson Pacific Gas and Electric quality Utility Industry
Today, we’ll learn the basics of benchmarking, review the recommended six phases of a successful benchmarking process, and finally, we’ll get... [more]
Tags: benchmarking continuous improvement Gap Analysis metrics process improvement Quality tools
Examine the connection between quality, athletics and fitness. ISO 9001 certified Quality in Athletics Interest Group's site
Tags: 5S ASQ Quality in Athletics Interest Group athletics benchmarking Bill Hooper gemba international ISO 9001 kaizen Mexican Football Federation Monarcas Morelia quality TISCC chart Todd Hooper
In this interview, JoAnn Sternke, superintendent of the Pewaukee School District (PSD), reflects on PSD's road to receiving the prestigious 2013... [more]
Tags: Baldrige benchmarking best practices continuous improvement innovation JoAnn Sternke Pewaukee School District quality in education
