In this episode, Lisa Custer, principal, Firefly Consulting, explains the multiple uses of a customer journey map. Alexander Edwards, president,... [more]
Martin Rawls-Meehan, CEO, Reverie, says that quality doesn’t simply offer excellent product, it increases sales. ASQ TV teamed up with The CEO Show... [more]
Greg Watson, ASQ past chair and ESTIEM professor, states quality can be seen in two ways - the reality of how customers perceive a product, service... [more]
Quality is an essential component to the customer experience. In this video, learn how Siemens integrates the two throughout the organization.
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how it weaves both elements through its... [more]
