In this episode, we explore total quality management’s (TQM) beginnings and how it’s used to build and sustain a culture of quality today.
Tags: Deming Feigenbaum Ishikawa Juran quality culture Total Quality Control Total Quality Management TQM
In this episode, ASQ TV defines and explains cost of quality, identifies its link with pricing and shows "unquality" at its finest. ASQ... [more]
Tags: Apple Cost cost of quality Feigenbaum Pricing Production quality service
Cost of quality sounds easy to understand but, unfortunately, many misunderstand it. Cost of quality is defined and illustrated through the story of... [more]
Tags: Apple cost of quality Costs of Control Costs of Failure Feigenbaum iPhone 4 Total Quality Cost
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