In this episode of ASQTV, experts advise not to overlook the basic tools and fundamental approaches when taking on new and complex problems.
Tags: Basic Tools big data Fundamentals Jeff Israel Moments of Truth Nicole Radziwill Quality tools Statistics
Jeff Israel, Founder, SatisFaction Strategies, discusses the strategy of brainstorming and mapping out all the Moments of Truth in order to... [more]
Tags: brainstorm Customer Focus customer journey map Customer Supplier Division Jeff Israel Moment of Truth Pareto Principle quality SatisFaction Strategies
