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    Videos with keyword "quality function deployment"

    • Voice of the Customer: Connecting Through Emotion and Quality

      Voice of the Customer: Connecting Through Emotion and Quality

      In this episode, Lisa Custer, principal, Firefly Consulting, explains the multiple uses of a customer journey map. Alexander Edwards, president,... [more]

      Tags: continuous improvement customer experience customer journey maps customer loyalty focus groups interviews QFD quality function deployment surveys voice of the customer

    • Quality and the FDA

      Quality and the FDA

      Quality plays an important role in industries regulated by government bodies like the U.S. Food and Drug Administration. A representative from the... [more]

      Tags: compliance FDA Five Whys flowchart medical devices QFD quality function deployment root cause analysis

    • DCDV - Characterize & Design: A Technical Note

      DCDV – Characterize & Design: A Technical Note

      This is a technical note explaining the inner workings of the QFD matrices (characterize phase), the concept generation technique, and the Pugh... [more]

      Tags: Pugh design matrix QFD quality function deployment

    • Story 3: Quality Tool-House of Quality

      Story 3: Quality Tool-House of Quality

      Learn how to gain insight into voice of customer through the use of the House of Quality, a product and service planning matrix used during quality... [more]

      Tags: house of quality quality function deployment

    • Episode 17: Voice of the Customer

      Episode 17: Voice of the Customer

      Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both spoken and unspoken. Knowing how to collect this... [more]

      Tags: customer complaint house of quality QFD quality function deployment VOC voice of the customer

    • Voice of the Customer Table

      Voice of the Customer Table

      The steps of the voice of the customer table are described to provide a robust Quality Function Deployment (QFD) toolbox. http://asq.org/learn-abou... [more]

      Tags: analyzing demands organizing demands QFD qfd tutorial quality function deployment quality toolbox VOCT voice of the customer voice of the customer table

    • Thai Brewery Taps Into Customer Experience

      Thai Brewery Taps Into Customer Experience

      Boon Rawd Brewery, owner of Singha Beer, used a customized Quality Function Deployment (QFD) model to analyze customer desires. https://secure.asq.... [more]

      Tags: Affinity diagram boon rawd Boon Rawd Brewery marketing QFD quality function deployment singha beer Thailand voice of the customer

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      • *Trending on ASQTV
      • Careers
        • ASQ Testimonials
        • Certification
        • Developing Quality Skills
        • Impact of Quality
        • Quality for Life
        • Quality Skills
        • The Meaning of Quality: An ESTIEM Series with Greg Watson
        • Translated Video
        • View All
      • Cost of Quality
        • Defined
        • View All
      • Industry/Specialty
        • Auditing
        • Education
        • Government
        • Healthcare
        • Manufacturing
        • Measurement & Statistics
        • Service
        • View All
      • Lean & Six Sigma
        • Lean
        • Lean Six Sigma
        • Six Sigma
        • View All
      • Medical Mondays
        • Week 1: Quality in Healthcare
        • Week 2: Managing Essential People and Practices in an Uncertain Healthcare Landscape
        • Week 3: Applying Technology to a Rapidly Changing Healthcare Environment
        • Week 4: The Big Pivot: Responding to COVID-19 With Quality Measures
        • View All
      • Organizational Excellence
        • CEOs on Quality
        • Culture of Quality
        • Customer Experience
        • Innovation
        • Leadership & Management
        • Quality Management Systems
        • Risk Management
        • Supply Chain
        • Team Success
        • View All
      • Products & Services
      • Quality 4.0
      • Quality Standards
        • Basics of the ISO 9001 revision
        • Changes
        • Effect on industries and business models
        • ISO 14001
        • Risk, Global, and More
        • Transitioning
        • View All
      • Risk Mitigation Tool Kit
      • Tools
        • Basic Seven
        • Calibration
        • Data
        • Idea Generation and Creativity
        • Process Improvement
        • Quality Function Deployment (QFD)
        • Root Cause Analysis (RCA)
        • View All
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    With members and customers in over 130 countries, ASQ brings together the people, ideas and tools that make our world work better.

    ASQ celebrates the unique perspectives of our community of members, staff and those served by our society. Collectively, we are the voice of quality, and we increase the use and impact of quality in response to the diverse needs in the world.

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