Round-robin. Wildest-idea. Double reversal. No, these aren't card games, these are variations of a creativity tool every quality practitioner needs... [more]
The steps of the voice of the customer table are described to provide a robust Quality Function Deployment (QFD) toolbox. http://asq.org/learn-abou... [more]
Tags: analyzing demands organizing demands QFD qfd tutorial quality function deployment quality toolbox VOCT voice of the customer voice of the customer table
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how it weaves both elements through its... [more]
Tags: Affinity diagram author Boon Rawd Brewery cappuccino customer experience Customer Service Diane MacDonald Experience improvement Jennifer Schmitt QFD quality toolbox Quality tools Siemens Singha Survey table tutorial voice of the customer
