Round-robin. Wildest-idea. Double reversal. No, these aren't card games, these are variations of a creativity tool every quality practitioner needs... [more]
The steps of the voice of the customer table are described to provide a robust Quality Function Deployment (QFD) toolbox. http://asq.org/learn-abou... [more]
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how it weaves both elements through its... [more]
