The terms process mapping and flowchart are often used interchangeably and it isn't necessarily wrong to do so. However, for simplicity's sake-and to... [more]
Alyce Nelson, Executive Coach & Quality Principal, FAS. Inc., discusses how to keep staff engaged and how to keep from derailing organizational en... [more]
Ryan Suydam, chief experience officer, Client Savvy, discusses feedback, feedback events, and the most effective way to process both.
If you're new to quality, this episode is for you! Learn how to earn a higher salary, discover the seven basic quality tools, and help navigate the... [more]
In this episode, ASQ TV defines and explains cost of quality, identifies its link with pricing and shows "unquality" at its finest. ASQ... [more]
Quality professionals have a wonderful opportunity to use their skills within the world of big data. Jim Duarte describes how and why.
Jim Duarte, Principal, LJ Duarte and Associates Consulting, explains how the internet of things is shaping product development and why quality... [more]
Alexander Edwards, president, Strategic Vision, explains that surveys can help predict future behavior. But, you need to make sure your survey is in... [more]
Lisa Custer, principal, Firefly Consulting, suggests using a customer journey map in order to use your voice of the customer data and develop a... [more]
Whether you work in manufacturing, government, education, healthcare, or (of course) the service sector, you are called on to deliver services. The... [more]
