Videos with keyword "Ritz"

Herve Humler, Co-Founder and President, Ritz-Carlton: Ladies and Gentlemen, a Culture of Quality

Ritz-Carlton’s Herve Humler, co-founder and president, describes how empowered employees lead to a solid quality culture and increased bottom-line... [more]

Tags: Baldrige Carlton culture of quality hospitality Marriott quality Ritz Ritz-Carlton