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    Videos with keyword "service"

    • Project Portfolio Management

      Project Portfolio Management

      Marcelo Machado Fernandes, Owner, Operational Excellence, discusses Lean Six Sigma Project Portfolio Management, and how it can be applied throughout... [more]

      Tags: lean six sigma manufacturing Marcelo Machado Fernandes MF Operational Excellence Project Portfolio Management service

    • Cost of Quality

      Cost of Quality

      In this episode, ASQ TV defines and explains cost of quality, identifies its link with pricing and shows "unquality" at its finest.   ASQ... [more]

      Tags: Apple Cost cost of quality Feigenbaum Pricing Production quality service

    • The Lighter Side

      The Lighter Side

      Let's investigate an instance when exceptional service is offered but the customer has no idea what is going on. How can that happen? It's called the... [more]

      Tags: Cabonaro Effect illusions lighter side magic service

    • State of the Profession

      State of the Profession

      ASQ members discuss a career in quality.

      Tags: careers in quality culture Healthcare manufacturing organizational quality service

    • Quality for Life: Psychic Pizza

      Quality for Life: Psychic Pizza

      ASQ member John Goodman, who specializes in customer care experience and research, discusses a concept he calls "Psychic Pizza," which means... [more]

      Tags: Customer Service Quality Service service Service Quality VOC Voice of Customer

    • Quality Tool--FMEA

      Quality Tool–FMEA

      FMEA is a step-by-step approach for identifying all possible failures in a design, process, or a product or service. For more information about FMEA,... [more]

      Tags: failures FMEA product service

    • Death of Supply Chain?

      Death of Supply Chain?

      A Forbes.com article suggests updating supply chain to a more applicable term.

      Tags: business Forbes Magazine Forbes.com network service suppliers

    • Using ISO 9001 to Strengthen Supply Chain

      Using ISO 9001 to Strengthen Supply Chain

      Chemonics' USAID-funded Kenya Pharma project used ISO 9001 to improve the supply chain of its HIV and AIDS medicine delivery.

      Tags: certification Chemonics Healthcare ISO 9001 Kenya Pharma service

    • ASQ TV Episode 4: Supply Chains

      ASQ TV Episode 4: Supply Chains

      In this episode of ASQ TV, we define supply chain in the present and for the future, identify the main elements of a successful supply chain, and... [more]

      Tags: business certification Chemonics customers Dick Gould Forbes Magazine Forbes.com Govind Ramu Healthcare Inputs ISO 9001 Kenya Pharma network Outputs Process service SIPOC suppliers supply chain

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      • *Trending on ASQTV
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        • The Meaning of Quality: An ESTIEM Series with Greg Watson
        • Translated Video
        • View All
      • Cost of Quality
        • Defined
        • View All
      • Industry/Specialty
        • Auditing
        • Education
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        • Manufacturing
        • Measurement & Statistics
        • Service
        • View All
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        • Lean
        • Lean Six Sigma
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        • View All
      • Medical Mondays
        • Week 1: Quality in Healthcare
        • Week 2: Managing Essential People and Practices in an Uncertain Healthcare Landscape
        • Week 3: Applying Technology to a Rapidly Changing Healthcare Environment
        • Week 4: The Big Pivot: Responding to COVID-19 With Quality Measures
        • View All
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        • CEOs on Quality
        • Culture of Quality
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        • Innovation
        • Leadership & Management
        • Quality Management Systems
        • Risk Management
        • Supply Chain
        • Team Success
        • View All
      • Products & Services
      • Quality 4.0
      • Quality Standards
        • Basics of the ISO 9001 revision
        • Changes
        • Effect on industries and business models
        • ISO 14001
        • Risk, Global, and More
        • Transitioning
        • View All
      • Risk Mitigation Tool Kit
      • Tools
        • Basic Seven
        • Calibration
        • Data
        • Idea Generation and Creativity
        • Process Improvement
        • Quality Function Deployment (QFD)
        • Root Cause Analysis (RCA)
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    With members and customers in over 130 countries, ASQ brings together the people, ideas and tools that make our world work better.

    ASQ celebrates the unique perspectives of our community of members, staff and those served by our society. Collectively, we are the voice of quality, and we increase the use and impact of quality in response to the diverse needs in the world.

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