Stephen Hacker, founder, Transformation Systems International, discusses the need for quality professionals to become leaders for change, how the... [more]
Tags: culture of quality leadership and management service product quality Service Quality standardization Stephen Hacker surfing tsunamis transformational leadership
Ralph de la Vega, Vice Chairman at AT&T, announces today as the Golden Age of Quality; a time when companies need to build quality into the... [more]
Tags: 21st Century quality AT&T manufacturing quality Ralph de la Vega Service Quality
