Stephen Hacker, founder, Transformation Systems International, discusses the need for quality professionals to become leaders for change, how the... [more]
Tags: culture of quality leadership and management service product quality Service Quality standardization Stephen Hacker surfing tsunamis transformational leadership
Craig Williams, a member of the U.S. Technical Advisory Group to ISO Technical Committee 176 (TAG 176), discusses considerations for implementing ISO... [more]
Tags: customers global global impact ISO 9001 ISO 9001 revision ISO 9001:2015 standardization suppliers
