Stephen Hacker, founder, Transformation Systems International, discusses the need for quality professionals to become leaders for change, how the... [more]
Tags: culture of quality leadership and management service product quality Service Quality standardization Stephen Hacker surfing tsunamis transformational leadership
Stephen Hacker explains that process improvement is essential but not enough. We need to transform. Learn more at http://asq.org/quality-progress/2... [more]
Tags: process improvement Standards Stephen Hacker Transformation Transformational Quality
This episode is about elements of process improvement. A Mexican automotive parts manufacturer shares its improvement story. An expert in... [more]
Tags: Air Guitar continental guadalajara mexico PDCA PDSA process improvement quality Rebeca Qualls Recovery Council Root Cause Standards Stephen Hacker Team Tool Transformation Transformational Quality
