Stephen Hacker explains that process improvement is essential but not enough. We need to transform. Learn more at http://asq.org/quality-progress/2... [more]
Tags: process improvement Standards Stephen Hacker Transformation Transformational Quality
This episode is about elements of process improvement. A Mexican automotive parts manufacturer shares its improvement story. An expert in... [more]
Tags: Air Guitar continental guadalajara mexico PDCA PDSA process improvement quality Rebeca Qualls Recovery Council Root Cause Standards Stephen Hacker Team Tool Transformation Transformational Quality
