Your voice of the customer (VOC) data is an essential tool for engaging your customers, enhancing their experiences and compelling them to purchase... [more]
Tags: careers internet of things IoT Quality 4.0 quality professional soft skills technical expertise VOC voice of the customer
Terry Jones, founder of Travelocity, discusses the importance of voice of customer in building quality into the service.
Tags: Kayak quality Terry Jones Travelocity VOC voice of the customer Wayfarer
