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    Videos with keyword "VOC"

    • Voice of the Customer and Internet of Things

      Voice of the Customer and Internet of Things

      Your voice of the customer (VOC) data is an essential tool for engaging your customers, enhancing their experiences and compelling them to purchase... [more]

      Tags: careers internet of things IoT Quality 4.0 quality professional soft skills technical expertise VOC voice of the customer

    • Terry Jones, Founding CEO, Travelocity: Voice of the Customer Leads to Quality and Revenue

      Terry Jones, Founding CEO, Travelocity: Voice of the Customer Leads to Quality and Revenue

      Terry Jones, founder of Travelocity, discusses the importance of voice of customer in building quality into the service.

      Tags: Kayak quality Terry Jones Travelocity VOC voice of the customer Wayfarer

    • Story 4: The Lighter Side

      Story 4: The Lighter Side

      Have a few smiles or laughs with acronyms and unusual terms that have made their way into the quality community's vernacular.

      Tags: house of quality instant pudding QFD VOC

    • Story 1: Voice of the Customer: Open, accessible, organized

      Story 1: Voice of the Customer: Open, accessible, organized

      Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both spoken and unspoken. Learn about the importance of... [more]

      Tags: VOC voice of the customer

    • Quality for Life: Psychic Pizza

      Quality for Life: Psychic Pizza

      ASQ member John Goodman, who specializes in customer care experience and research, discusses a concept he calls "Psychic Pizza," which means... [more]

      Tags: Customer Service Quality Service service Service Quality VOC Voice of Customer

    • Episode 17: Voice of the Customer

      Episode 17: Voice of the Customer

      Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both spoken and unspoken. Knowing how to collect this... [more]

      Tags: customer complaint house of quality QFD quality function deployment VOC voice of the customer

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      • *Trending on ASQTV
      • Careers
        • ASQ Testimonials
        • Certification
        • Developing Quality Skills
        • Impact of Quality
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        • Quality Skills
        • The Meaning of Quality: An ESTIEM Series with Greg Watson
        • Translated Video
        • View All
      • Cost of Quality
        • Defined
        • View All
      • Industry/Specialty
        • Auditing
        • Education
        • Government
        • Healthcare
        • Manufacturing
        • Measurement & Statistics
        • Service
        • View All
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        • Lean
        • Lean Six Sigma
        • Six Sigma
        • View All
      • Medical Mondays
        • Week 1: Quality in Healthcare
        • Week 2: Managing Essential People and Practices in an Uncertain Healthcare Landscape
        • Week 3: Applying Technology to a Rapidly Changing Healthcare Environment
        • Week 4: The Big Pivot: Responding to COVID-19 With Quality Measures
        • View All
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        • CEOs on Quality
        • Culture of Quality
        • Customer Experience
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        • Leadership & Management
        • Quality Management Systems
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        • Team Success
        • View All
      • Products & Services
      • Quality 4.0
      • Quality Standards
        • Basics of the ISO 9001 revision
        • Changes
        • Effect on industries and business models
        • ISO 14001
        • Risk, Global, and More
        • Transitioning
        • View All
      • Risk Mitigation Tool Kit
      • Tools
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        • Calibration
        • Data
        • Idea Generation and Creativity
        • Process Improvement
        • Quality Function Deployment (QFD)
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        • View All
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    With members and customers in over 130 countries, ASQ brings together the people, ideas and tools that make our world work better.

    ASQ celebrates the unique perspectives of our community of members, staff and those served by our society. Collectively, we are the voice of quality, and we increase the use and impact of quality in response to the diverse needs in the world.

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