Lean Tools Equip Operations Leaders for Crisis Management

March 02, 2021 | 07:00:AM - 07:00:PM CT

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Brooke Holmes, MBA 

Operational Excellence Project Leader

Edward Jones

Simple lean tools can make the difference between a business area successfully weathering a crisis or drowning in unexpected work volumes and risk. This presentation discusses how to use lean tools to effectively prepare for a crisis and to enable data driven decision making while in the middle of a crisis. See how this works in practice through a case study from a financial services firm as it navigated record work volumes triggered by stock market volatility amidst the global pandemic. CLICK HERE to complete the session survey