Likert Scales and Data Analysis
Advice on gathering and analyzing data in organizations, tips on using Likert scales, and a case study on leveraging data to help the bottom line.
Chris McMillan's Full Interview
Full Case Study by Sivaram Pandravada and Thimmiah Gurunatha
"Likert Scales and Data Analyses", I. Elaine Allen and Christopher A. Seaman, QP, 2007
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Quality Tools for Children (Part Two)
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Effective Business Systems
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Focusing on the Customer
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The Utility Industry Embraces Quality
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Kaizen, Buy-In and Efficiency
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Sherlock Holmes and the Case of Quality Methods
Matthew Barsalou, Statistical Problem Resolution Master Black Belt at BorgWarner Turbo Systems... [more]
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Closing the Leadership Gap
Kemi Sorinmade, Performance Improvement and Leadership Development Coach and Trainer, The Growth Studio,... [more]
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Implementing a Continuous Improvement Program
Chris Moustakas, CEO, DevonWay, discusses the strategy behind implementing an org-wide continuous... [more]
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Quality Tools for Children (Part One)
Quality professionals use quality tools at work, but they can also use them successfully at home. ASQ... [more]
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ISO 22000: A Recipe for Safe Food and Customer Satisfac...
Nancy Nouaimeh, Assistant VP, Quality, Safety and Performance Excellence, Abela & Co, discusses the... [more]
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Quality Tools for Children (Part Two)
Quality professionals use quality tools at work, but they can also use them successfully at home. In... [more]
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The Lean & Six Sigma Review Magazine, Now Available
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Risk Identification and Reporting
In this episode, Sanjeev Koshe, Tata Housing Development Company, explains how to identify risk and how... [more]
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Big Data
Big data, data analytics, and predictive modeling, and how organizations and quality professionals can... [more]
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Risk Intelligence for the Organization
Sanjeev Koshe, Vice President, Management Assurance Group, Tata Housing Development Company Limited,... [more]
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Effective Business Systems
Scott Bensen, Owner/President, Total Continuous Improvement Information, LLC, describes the key... [more]
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Why Continuous Improvement Teams Fail
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Change Management
Change is one thing organizations can count on. Learn how to lead, implement and sustain changes successf... [more]
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Episode 18: Six Sigma
Six Sigma is a well-known quality method. But like most quality techniques, its use changes and evolves... [more]
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The How and Why of Auditing
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
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ASQ TV Episode 1: The Customer Experience
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ASQ TV Episode 2: Culture of Quality
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Standards and Auditing
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Culture of Quality
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
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ASQ TV Episode 3: Recalls and Quality
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
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Risk Management and Quality
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
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Episode 17: Voice of the Customer
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]
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ASQ TV Episode 8: Lean
In this episode, learn why less is more! We cover all things lean: What it is and what makes lean... [more]
