Six Sigma is a well-known quality method. But like most quality techniques, its use changes and evolves... [more]
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how... [more]
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
Cost of quality sounds easy to understand but, unfortunately, many misunderstand it. Cost of quality is... [more]
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]
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