Movistar, Movistar Express, Buenos Aires, Argentina
This project focused on improving the customer selection process of Movistar Express products. The team's goals were achieved using Lean Six Sigma DMAIC methodology. The project team achieved savings of US$9.8 million per year by reducing the customer transference process error rate from 14 percent to 1.5 percent. Additionally, this process improvement allowed Movistar Express product development, increasing the customer base by 400,000 and achieving US$115 million per year in extra income.
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Align Objectives for Great Results
2016 International Team Excellence Award Finalist, “Complaint Busters” team, was awarded bronze-level... [more]
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ITEA Green Foam Team
At the 2015 ASQ World Conference on Quality and Improvement, several ASQ International Team Excellence... [more]
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Minera Saucito, Fresnillo plc, Zacatecas, Zacatecas, Me...
The objective of this project was to improve silver recovery without affecting gold recovery or the... [more]
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Northrop Grumman Team Saves Money
A positive work culture helped a team from Northrop Grumman with a process improvement project.
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Alcoa, Six Sigma, and Teams
A team from Alcoa Power and Propulsion explains a project and the results.
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ITEA Sime Darby
Corporate responsibility was also a significant factor in another presentation at this year's World... [more]
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Social Responsibility Case Study
Author Sonny Maher targeted the study at quality professionals, who he believes are the individuals best... [more]
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Shanghai Yanfeng Johnson Controls Team and Corporate Re...
This 2015 ITEA finalist shares details about the project that aligns with the company's corporate... [more]
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Sime Darby Team and Corporate Responsibility
The 2015 ASQ International Team Excellence Award (ITEA) finalist from Sime Darby discusses the cost... [more]
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Corporate Sustainability
Many organizations have earned a reputation for over-consumption, unnecessary waste, and actions that... [more]
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Effective Business Systems
Scott Bensen, Owner/President, Total Continuous Improvement Information, LLC, describes the key... [more]
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Why Continuous Improvement Teams Fail
In this episode, learn about continuous improvement teams: what they are, who should be on them, and... [more]
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Change Management
Change is one thing organizations can count on. Learn how to lead, implement and sustain changes successf... [more]
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Focusing on the Customer
Jeff Israel, Founder, SatisFaction Strategies, discusses the strategy of brainstorming and mapping out... [more]
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The Utility Industry Embraces Quality
Jim Adamson, Director of Supplier Quality Assurance, Pacific Gas and Electric Company, discusses quality... [more]
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Blockchain and Quality
One of the terms you often hear when discussing Quality 4.0 or Industry 4.0 is blockchain. Maybe its... [more]
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Digital Transformation
When we hear terms like Industry 4.0 and Quality 4.0, they may seem too broad for you and your... [more]
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Digital Transformation and Blockchain
On this episode of ASQTV, we take a look at putting your processes through a digital transformation, and... [more]
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Kaizen, Buy-In and Efficiency
Using Kaizen methods and having a clear solution in mind, Vinay Goyal, Product Stewardship Project Lead,... [more]
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Sherlock Holmes and the Case of Quality Methods
Matthew Barsalou, Statistical Problem Resolution Master Black Belt at BorgWarner Turbo Systems... [more]
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Episode 18: Six Sigma
Six Sigma is a well-known quality method. But like most quality techniques, its use changes and evolves... [more]
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The How and Why of Auditing
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
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ASQ TV Episode 1: The Customer Experience
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how... [more]
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ASQ TV Episode 2: Culture of Quality
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
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Standards and Auditing
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
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Culture of Quality
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
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ASQ TV Episode 3: Recalls and Quality
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
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Risk Management and Quality
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
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Episode 17: Voice of the Customer
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]
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ASQ TV Episode 8: Lean
In this episode, learn why less is more! We cover all things lean: What it is and what makes lean... [more]
