Movistar, Movistar Express, Buenos Aires, Argentina
This project focused on improving the customer selection process of Movistar Express products. The team's goals were achieved using Lean Six Sigma DMAIC methodology. The project team achieved savings of US$9.8 million per year by reducing the customer transference process error rate from 14 percent to 1.5 percent. Additionally, this process improvement allowed Movistar Express product development, increasing the customer base by 400,000 and achieving US$115 million per year in extra income.
-
Align Objectives for Great Results
2016 International Team Excellence Award Finalist, “Complaint Busters” team, was awarded bronze-level... [more]
-
ITEA Green Foam Team
At the 2015 ASQ World Conference on Quality and Improvement, several ASQ International Team Excellence... [more]
-
Minera Saucito, Fresnillo plc, Zacatecas, Zacatecas, Me...
The objective of this project was to improve silver recovery without affecting gold recovery or the... [more]
-
Northrop Grumman Team Saves Money
A positive work culture helped a team from Northrop Grumman with a process improvement project.
-
Alcoa, Six Sigma, and Teams
A team from Alcoa Power and Propulsion explains a project and the results.
-
ITEA Sime Darby
Corporate responsibility was also a significant factor in another presentation at this year's World... [more]
-
Social Responsibility Case Study
Author Sonny Maher targeted the study at quality professionals, who he believes are the individuals best... [more]
-
Shanghai Yanfeng Johnson Controls Team and Corporate Re...
This 2015 ITEA finalist shares details about the project that aligns with the company's corporate... [more]
-
Sime Darby Team and Corporate Responsibility
The 2015 ASQ International Team Excellence Award (ITEA) finalist from Sime Darby discusses the cost... [more]
-
Corporate Sustainability
Many organizations have earned a reputation for over-consumption, unnecessary waste, and actions that... [more]
-
Winning the Race to Quality 4.0—Part 1
In this episode, part one of the two-part series, Bill Brody, ASQ's Market Research Manager, summarizes... [more]
-
Become a Better Quality Leader
Learn about the different levels of leadership that an organization needs to succeed, as well as four... [more]
-
Excellence Models: A Formula for Success
Dawn Ringrose, Principal, Organizational Excellence Specialists, discusses the importance for... [more]
-
Brainstorming
Round-robin. Wildest-idea. Double reversal. No, these aren't card games, these are variations of a... [more]
-
2019 ASQ WCQI Cheryl Cran
-
2019 ASQ WCQI Charlene Li
-
The Big Data Standard
A big data standard has been proposed but the publishing of it is in the future. In the meantime, let’s... [more]
-
Inspection Division: 2019 Inspector of the Year
Gerald Johnson, United States Air Force, discusses receiving the Inspection Division's 2019 Inspector of... [more]
-
Episode 18: Six Sigma
Six Sigma is a well-known quality method. But like most quality techniques, its use changes and evolves... [more]
-
The How and Why of Auditing
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
-
ASQ TV Episode 1: The Customer Experience
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how... [more]
-
ASQ TV Episode 2: Culture of Quality
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
-
Standards and Auditing
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
-
Culture of Quality
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
-
ASQ TV Episode 3: Recalls and Quality
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
-
Risk Management and Quality
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
-
Episode 17: Voice of the Customer
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]
-
ASQ TV Episode 8: Lean
In this episode, learn why less is more! We cover all things lean: What it is and what makes lean... [more]
