Movistar, Movistar Express, Buenos Aires, Argentina
This project focused on improving the customer selection process of Movistar Express products. The team's goals were achieved using Lean Six Sigma DMAIC methodology. The project team achieved savings of US$9.8 million per year by reducing the customer transference process error rate from 14 percent to 1.5 percent. Additionally, this process improvement allowed Movistar Express product development, increasing the customer base by 400,000 and achieving US$115 million per year in extra income.
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Align Objectives for Great Results
2016 International Team Excellence Award Finalist, “Complaint Busters” team, was awarded bronze-level... [more]
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ITEA Green Foam Team
At the 2015 ASQ World Conference on Quality and Improvement, several ASQ International Team Excellence... [more]
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Minera Saucito, Fresnillo plc, Zacatecas, Zacatecas, Me...
The objective of this project was to improve silver recovery without affecting gold recovery or the... [more]
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Northrop Grumman Team Saves Money
A positive work culture helped a team from Northrop Grumman with a process improvement project.
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Alcoa, Six Sigma, and Teams
A team from Alcoa Power and Propulsion explains a project and the results.
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ITEA Sime Darby
Corporate responsibility was also a significant factor in another presentation at this year's World... [more]
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Social Responsibility Case Study
Author Sonny Maher targeted the study at quality professionals, who he believes are the individuals best... [more]
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Shanghai Yanfeng Johnson Controls Team and Corporate Re...
This 2015 ITEA finalist shares details about the project that aligns with the company's corporate... [more]
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Sime Darby Team and Corporate Responsibility
The 2015 ASQ International Team Excellence Award (ITEA) finalist from Sime Darby discusses the cost... [more]
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Corporate Sustainability
Many organizations have earned a reputation for over-consumption, unnecessary waste, and actions that... [more]
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The Power of Data in Lean
Data analysis, presentation, and communication and all important to Lean and Lean Six Sigma. For more... [more]
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Surfing Tsunamis - The Core of Transformational Leaders...
Stephen Hacker, Founding Partner of Transformational Systems International, discusses the biggest forms... [more]
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First Women in Quality Symposium
ASQ is proud to have hosted the 2020 Women in Quality Symposium, December 9. Nancy Nouaimeh, 2021... [more]
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Voice of the Customer and Internet of Things
Your voice of the customer (VOC) data is an essential tool for engaging your customers, enhancing their... [more]
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Medical Mondays Week 1 | Keynote Presentation:...
The series kicks off with an interactive keynote session offering a comprehensive view of the role... [more]
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Medical Mondays Week 2 - Live Panel Discussion |...
The second week of the series kicks off with a panel addressing how to balance leading teams, ensuring... [more]
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Medical Mondays Week 2 - Using A3 Thinking to Reduce...
Speakers: • Scott Warren, Organizational Consultant, Performance Excellence, Davis Medical Center •... [more]
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Medical Mondays Week 2 - Deploying Staff Safely to...
Speaker: Sharon Croteau, MHS, VHA-CM, LSSMBB-c, Improvement Coordinator, VA New England Health Care Syste... [more]
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Medical Mondays Week 2 - Safety of the Blood Supply
Speaker: Christine Bales, BS, MT (ASCP) I, CQA (ASQ), Vice President, Consulting and Global Services,... [more]
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Episode 18: Six Sigma
Six Sigma is a well-known quality method. But like most quality techniques, its use changes and evolves... [more]
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The How and Why of Auditing
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
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ASQ TV Episode 1: The Customer Experience
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how... [more]
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ASQ TV Episode 2: Culture of Quality
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
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Culture of Quality
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
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Quality in Pop Culture
Celebrate World Quality Month by watching examples of quality appearing in pop culture. Quality touches... [more]
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Cost of Quality: What is it?
Cost of quality sounds easy to understand but, unfortunately, many misunderstand it. Cost of quality is... [more]
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Standards and Auditing
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
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Risk Management and Quality
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
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ASQ TV Episode 3: Recalls and Quality
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
