Movistar, Movistar Express, Buenos Aires, Argentina
This project focused on improving the customer selection process of Movistar Express products. The team's goals were achieved using Lean Six Sigma DMAIC methodology. The project team achieved savings of US$9.8 million per year by reducing the customer transference process error rate from 14 percent to 1.5 percent. Additionally, this process improvement allowed Movistar Express product development, increasing the customer base by 400,000 and achieving US$115 million per year in extra income.
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Align Objectives for Great Results
2016 International Team Excellence Award Finalist, “Complaint Busters” team, was awarded bronze-level... [more]
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ITEA Green Foam Team
At the 2015 ASQ World Conference on Quality and Improvement, several ASQ International Team Excellence... [more]
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Minera Saucito, Fresnillo plc, Zacatecas, Zacatecas, Me...
The objective of this project was to improve silver recovery without affecting gold recovery or the... [more]
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Northrop Grumman Team Saves Money
A positive work culture helped a team from Northrop Grumman with a process improvement project.
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Alcoa, Six Sigma, and Teams
A team from Alcoa Power and Propulsion explains a project and the results.
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ITEA Sime Darby
Corporate responsibility was also a significant factor in another presentation at this year's World... [more]
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Social Responsibility Case Study
Author Sonny Maher targeted the study at quality professionals, who he believes are the individuals best... [more]
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Shanghai Yanfeng Johnson Controls Team and Corporate Re...
This 2015 ITEA finalist shares details about the project that aligns with the company's corporate... [more]
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Sime Darby Team and Corporate Responsibility
The 2015 ASQ International Team Excellence Award (ITEA) finalist from Sime Darby discusses the cost... [more]
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Corporate Sustainability
Many organizations have earned a reputation for over-consumption, unnecessary waste, and actions that... [more]
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ITEA: Activated-Abacom Team
Luis Tibaldo and his team from SanCor Salud, one of the main Private Medicine Groups nationwide,... [more]
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ITEA: SNERDI
Fei Song and her team from SNERDI, a worldwide technology research and design institute for nuclear... [more]
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Cybersecurity in Retail
What is cybersecurity? Learn what it is, why it’s important and how it can make or break your business.
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Winning the Race to Quality 4.0—Part 2
In this episode, part two of the two-part series, Dave Ryeson, Associate Director of Boston Consulting... [more]
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Ascend Webinar Series: Quality on Steroids–Leading...
We are living in an age of high-speed change, driven by powerful technologies like big data, internet of... [more]
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Ascend Webinar Series: Quality on Steroids–Leading...
We are living in an age of high-speed change, driven by powerful technologies like big data, internet of... [more]
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Customer Expectations: Quality and Technology
In this episode of ASQTV, we look at you, the customer. ASQ Customer Feedback Page - HERE Arun... [more]
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Winning the Race to Quality 4.0—Part 1
In this episode, part one of the two-part series, Bill Brody, ASQ's Market Research Manager, summarizes... [more]
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Episode 18: Six Sigma
Six Sigma is a well-known quality method. But like most quality techniques, its use changes and evolves... [more]
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The How and Why of Auditing
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
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ASQ TV Episode 1: The Customer Experience
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how... [more]
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ASQ TV Episode 2: Culture of Quality
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
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Culture of Quality
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
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Standards and Auditing
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
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ASQ TV Episode 3: Recalls and Quality
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
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Risk Management and Quality
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
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Cost of Quality: What is it?
Cost of quality sounds easy to understand but, unfortunately, many misunderstand it. Cost of quality is... [more]
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Episode 17: Voice of the Customer
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]
