Javed Cheema, Fellow ASQ, CMQ/OE, CQE, CSSBB, CQA
This presentation will feature a unique, federal-government-specific examination of keys to developing enduring continuous improvement culture. Specifically, we will share some recent projects that implemented Lean principles within federal Veterans' organizations. These organizations are composed of a highly mission-oriented workforce with a clear desire to deliver the best in health care and benefits to the Veteran population, and are subject to federal government-wide policies which tend to drive similar, and in many ways, suboptimal processes and practices. Opportunities to improve are plentiful as CI culture is not often prioritized, and it is up to talented leaders with the right vision to take advantage of CI opportunities and drive change.
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