Presentation on Company Culture
Alicia Boler-Davis is senior vice president, global quality and global customer experience at General Motors Company. This job expands her customer experience role from a U.S.-focused position to a global one. Boler-Davis reports to GM chairman and CEO Dan Akerson and is a member of the GM Executive Operations Committee.
Boler-Davis’ previous roles at GM include U.S. vice president, customer experience and vice president, global quality and U.S. customer experience.
Prior to these positions, Boler-Davis was plant manager of Orion Assembly and Pontiac Stamping, simultaneously. This appointment included the dual role of vehicle line director and vehicle chief engineer, North America Small Cars, which she held until January 2011. Prior to that, she held the positions of plant manager at Lansing Consolidated Operations and Arlington Assembly, where she was the first African-American woman to be appointed to plant manager at a GM vehicle manufacturing plant.
ITEA: TATA Steel Coke Plant
Rishi Gupta, Senior Manager Process Control, TATA Steel, explains how the Coke Plant team used DMAIC and... [more]
Quality and the Digital Workforce
In this episode, ASQTV takes a quick look at the digital workforce and how quality fits in.
Applying Agile Methodology
Azizeh Elias Constantinescu and Newton Moore, from Underwriters Laboratories, discuss the importance and... [more]
ITEA: Activated-Abacom Team
Luis Tibaldo and his team from SanCor Salud, one of the main Private Medicine Groups nationwide,... [more]
Fei Song and her team from SNERDI, a worldwide technology research and design institute for nuclear... [more]
Cybersecurity in Retail
What is cybersecurity? Learn what it is, why it’s important and how it can make or break your business.
Winning the Race to Quality 4.0—Part 2
In this episode, part two of the two-part series, Dave Ryeson, Associate Director of Boston Consulting... [more]
ASQ TV Episode 1: The Customer Experience
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how... [more]
ASQ TV Episode 2: Culture of Quality
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
Culture of Quality
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
Standards and Auditing
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
ASQ TV Episode 3: Recalls and Quality
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
Risk Management and Quality
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
Cost of Quality: What is it?
Cost of quality sounds easy to understand but, unfortunately, many misunderstand it. Cost of quality is... [more]
Episode 17: Voice of the Customer
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]