Lean and Six Sigma in a Continuous Improvement Culture
Sharon Croteau, LSSMBB-c
VISN 1 Improvement Specialist
Department of Veterans Affairs
Follow the journey of one hospital as it rejuvenates and sustains its System Redesign Program. From failing performance measures and a low Return on Investment to excelling in performance and improving the financial bottom line. The Lean and Six Sigma curricula are not sought after by many staff and have become a performance requirement for Department chairs at the facility. From Leadership's role to learning the voice of the customer, this healthcare facility has grown through all the challenges thrown at it for the past year, including the Corona Virus. CLICK HERE to complete the session survey
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