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Focusing on the Customer

Focusing on the Customer

Jeff Israel, Founder, SatisFaction Strategies, discusses the strategy of brainstorming and mapping out... [more]

Sherlock Holmes and the Case of Quality Methods

Sherlock Holmes and the Case of Quality Methods

Matthew Barsalou, Statistical Problem Resolution Master Black Belt at BorgWarner Turbo Systems... [more]

A New Approach to Achieving Organizational Success

A New Approach to Achieving Organizational Success

Steve Czupryna, Quality Process Engineer, Samson Rope Technologies, discusses beneficial techniques that... [more]

Effective Communication Using Quality Tools

Effective Communication Using Quality Tools

Sam Yankelevitch, CEO, Xpress Lingo Solutions, discusses the importance of using quality tools to... [more]

Root Cause Analysis and Five Whys

Root Cause Analysis and Five Whys

Root cause analysis and five whys analysis go hand in hand. Five whys is one popular and effective tool... [more]

QTools / PDSA

QTools / PDSA

Problem solving and 7 classic quality tools come together in this Web-based course. [more]