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The Utility Industry Embraces Quality

The Utility Industry Embraces Quality

Jim Adamson, Director of Supplier Quality Assurance, Pacific Gas and Electric Company, discusses quality... [more]

Implementing a Continuous Improvement Program

Implementing a Continuous Improvement Program

Chris Moustakas, CEO, DevonWay, discusses the strategy behind implementing an org-wide continuous... [more]

LSS Leadership and Grassroots Initiative Lead to Excellence

LSS Leadership and Grassroots Initiative Lead to Excellence

Gateway Technical College wanted to break silo thinking and promote a culture of excellence.... [more]

Process Mapping Basics

Process Mapping Basics

The terms process mapping and flowchart are often used interchangeably and it isn't necessarily wrong to... [more]

A Look at the Process Architecture Map

A Look at the Process Architecture Map

Sometimes process mapping isn't enough to give you the information you need to improve. To ramp up your... [more]

Process Mapping and Architecture

Process Mapping and Architecture

In this episode, learn process map and flowchart basics and how to use a process architecture map to... [more]