Customer Experience
ABCs of Implementing Risk-Based Thinking
Richard Harpster, Owner, Harpco Systems, Inc, discusses the fundamentals of risk-based thinking and some... [more]
Focusing on the Customer
Jeff Israel, Founder, SatisFaction Strategies, discusses the strategy of brainstorming and mapping out... [more]
Quality in the Age of Intelligent Healthcare
Romain Denis, Senior Director, Regulatory Affairs and Quality Compliance, Intuitive Surgical, discusses... [more]
Using Surveys to Predict Customer Loyalty
Alexander Edwards, president, Strategic Vision, explains that surveys can help predict future behavior.... [more]
Customer Journey Maps
Lisa Custer, principal, Firefly Consulting, suggests using a customer journey map in order to use your... [more]
Voice of the Customer: Connecting Through Emotion and Quality
In this episode, Lisa Custer, principal, Firefly Consulting, explains the multiple uses of a customer... [more]
