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ABCs of Implementing Risk-Based Thinking

ABCs of Implementing Risk-Based Thinking

Richard Harpster, Owner, Harpco Systems, Inc, discusses the fundamentals of risk-based thinking and some... [more]

Focusing on the Customer

Focusing on the Customer

Jeff Israel, Founder, SatisFaction Strategies, discusses the strategy of brainstorming and mapping out... [more]

Quality in the Age of Intelligent Healthcare

Quality in the Age of Intelligent Healthcare

Romain Denis, Senior Director, Regulatory Affairs and Quality Compliance, Intuitive Surgical, discusses... [more]

Using Surveys to Predict Customer Loyalty

Using Surveys to Predict Customer Loyalty

Alexander Edwards, president, Strategic Vision, explains that surveys can help predict future behavior.... [more]

Customer Journey Maps

Customer Journey Maps

Lisa Custer, principal, Firefly Consulting, suggests using a customer journey map in order to use your... [more]

Voice of the Customer: Connecting Through Emotion and Quality

Voice of the Customer: Connecting Through Emotion and Quality

In this episode, Lisa Custer, principal, Firefly Consulting, explains the multiple uses of a customer... [more]