Customer Experience

Quality 4.0: Adapting Quality Careers
Miguel Gracia Tripp, Supplier Development Director at Stanley BlackĀ & Decker, discusses Quality... [more]


Quality Software and Thorough Testing
Bhaumik Shroff, Test Automation Architect at OTC Global Holdings, discusses the development of quality... [more]


Applying Agile Methodology
Azizeh Elias Constantinescu and Newton Moore, from Underwriters Laboratories, discuss the importance and... [more]

Customer Expectations: Quality and Technology
In this episode of ASQTV, we look at you, the customer. ASQ Customer Feedback Page - HERE [more]


ABCs of Implementing Risk-Based Thinking
Richard Harpster, Owner, Harpco Systems, Inc, discusses the fundamentals of risk-based thinking and some... [more]


Focusing on the Customer
Jeff Israel, Founder, SatisFaction Strategies, discusses the strategy of brainstorming and mapping out... [more]