Customer Experience
Customer Expectations: Quality and Technology
In this episode of ASQTV, we look at you, the customer. ASQ Customer Feedback Page - HERE Arun... [more]
2019 ASQ World Conference on Quality and Improvement
Join us in Fort Worth for the Quality Stampede! May 20-22, 2019 [more]
ABCs of Implementing Risk-Based Thinking
Richard Harpster, Owner, Harpco Systems, Inc, discusses the fundamentals of risk-based thinking and some... [more]
Focusing on the Customer
Jeff Israel, Founder, SatisFaction Strategies, discusses the strategy of brainstorming and mapping out... [more]
Quality in the Age of Intelligent Healthcare
Romain Denis, Senior Director, Regulatory Affairs and Quality Compliance, Intuitive Surgical, discusses... [more]
Using Surveys to Predict Customer Loyalty
Alexander Edwards, president, Strategic Vision, explains that surveys can help predict future behavior.... [more]
