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Customer Expectations: Quality and Technology

Customer Expectations: Quality and Technology

In this episode of ASQTV, we look at you, the customer. ASQ Customer Feedback Page - HERE Arun... [more]

2019 ASQ World Conference on Quality and Improvement

2019 ASQ World Conference on Quality and Improvement

Join us in Fort Worth for the Quality Stampede! May 20-22, 2019 [more]

ABCs of Implementing Risk-Based Thinking

ABCs of Implementing Risk-Based Thinking

Richard Harpster, Owner, Harpco Systems, Inc, discusses the fundamentals of risk-based thinking and some... [more]

Focusing on the Customer

Focusing on the Customer

Jeff Israel, Founder, SatisFaction Strategies, discusses the strategy of brainstorming and mapping out... [more]

Quality in the Age of Intelligent Healthcare

Quality in the Age of Intelligent Healthcare

Romain Denis, Senior Director, Regulatory Affairs and Quality Compliance, Intuitive Surgical, discusses... [more]

Using Surveys to Predict Customer Loyalty

Using Surveys to Predict Customer Loyalty

Alexander Edwards, president, Strategic Vision, explains that surveys can help predict future behavior.... [more]