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Sherlock Holmes and the Case of Quality Methods

Sherlock Holmes and the Case of Quality Methods

Matthew Barsalou, Statistical Problem Resolution Master Black Belt at BorgWarner Turbo Systems... [more]

Implementing a Continuous Improvement Program

Implementing a Continuous Improvement Program

Chris Moustakas, CEO, DevonWay, discusses the strategy behind implementing an org-wide continuous... [more]

Managing Business Performance Through Metrics

Managing Business Performance Through Metrics

Fabrice Bouchereau, Senior Systems Improvement Facilitator, ProcessZen Consulting, discusses the... [more]

Tips on Data Analysis and Likert Scales

Tips on Data Analysis and Likert Scales

Data analysis using nominal, interval and ratio data is generally straightforward. Analyzing ordinal... [more]

Using Data Analysis to Increase Revenue in a Grocery Chain

Using Data Analysis to Increase Revenue in a Grocery Chain

A good data analysis can help your bottom line. A European retail chain was losing up to 20 percent of... [more]

Data Analysis and Teamwork

Data Analysis and Teamwork

You may think of data analysis as a solitary task, but it doesn't have to be that way. Corporate analyst... [more]

Likert Scales and Data Analysis

Likert Scales and Data Analysis

Advice on gathering and analyzing data in organizations, tips on using Likert scales, and a case study... [more]

Don't Confuse Nonconformance, Corrective, and Preventive Actions

Don't Confuse Nonconformance, Corrective, and Preventive Actions

There are important differences between nonconformance, corrective, and preventive actions and the steps... [more]