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The Utility Industry Embraces Quality

The Utility Industry Embraces Quality

Jim Adamson, Director of Supplier Quality Assurance, Pacific Gas and Electric Company, discusses quality... [more]

2018 Inspector of the Year

2018 Inspector of the Year

William Meyer, Quality Engineer, Defense Contract Management Agency, discusses the meaning of the award,... [more]

2018 World Conference on Quality and Improvement

2018 World Conference on Quality and Improvement

The Innovation of You! Get ready for three exciting days full of inspiring presentations that focus... [more]

Influencing Public Policy with Data Analysis

Influencing Public Policy with Data Analysis

Chris McMillan, Senior Corporate Performance Analyst at City of Fayetteville, North Carolina, discusses... [more]

Using Surveys to Predict Customer Loyalty

Using Surveys to Predict Customer Loyalty

Alexander Edwards, president, Strategic Vision, explains that surveys can help predict future behavior.... [more]

Customer Journey Maps

Customer Journey Maps

Lisa Custer, principal, Firefly Consulting, suggests using a customer journey map in order to use your... [more]