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ITEA: Activated-Abacom Team Member Only Content

ITEA: Activated-Abacom Team

Luis Tibaldo and his team from SanCor Salud, one of the main Private Medicine Groups nationwide,... [more]

Inspection Division: 2019 Inspector of the Year

Inspection Division: 2019 Inspector of the Year

Gerald Johnson, United States Air Force, discusses receiving the Inspection Division's 2019 Inspector of... [more]

Quality in the Age of Intelligent Healthcare Member Only Content

Quality in the Age of Intelligent Healthcare

Romain Denis, Senior Director, Regulatory Affairs and Quality Compliance, Intuitive Surgical, discusses... [more]

Predicting Future Behavior Member Only Content

Predicting Future Behavior

Alexander Edwards, President, Strategic Vision, explains how to use voice of the customer to predict... [more]

Customer Journey Maps: Tool and Example Member Only Content

Customer Journey Maps: Tool and Example

Lisa Custer, Firefly Consulting, discusses how to create a customer journey map, how it becomes more... [more]

SR and Quality: A Perfect Fit Member Only Content

SR and Quality: A Perfect Fit

Willy Vandenbrande, founder and president, QS Consult, tells quality professionals they are in a perfect... [more]