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ITEA: Activated-Abacom Team

ITEA: Activated-Abacom Team

Luis Tibaldo and his team from SanCor Salud, one of the main Private Medicine Groups nationwide,... [more]

Inspection Division: 2019 Inspector of the Year

Inspection Division: 2019 Inspector of the Year

Gerald Johnson, United States Air Force, discusses receiving the Inspection Division's 2019 Inspector of... [more]

2019 ASQ World Conference on Quality and Improvement

2019 ASQ World Conference on Quality and Improvement

Join us in Fort Worth for the Quality Stampede! May 20-22, 2019 [more]

Quality in the Age of Intelligent Healthcare

Quality in the Age of Intelligent Healthcare

Romain Denis, Senior Director, Regulatory Affairs and Quality Compliance, Intuitive Surgical, discusses... [more]

Using Surveys to Predict Customer Loyalty

Using Surveys to Predict Customer Loyalty

Alexander Edwards, president, Strategic Vision, explains that surveys can help predict future behavior.... [more]

Customer Journey Maps

Customer Journey Maps

Lisa Custer, principal, Firefly Consulting, suggests using a customer journey map in order to use your... [more]