Healthcare
Inspection Division: 2019 Inspector of the Year
Gerald Johnson, United States Air Force, discusses receiving the Inspection Division's 2019 Inspector of... [more]
Quality in the Age of Intelligent Healthcare
Romain Denis, Senior Director, Regulatory Affairs and Quality Compliance, Intuitive Surgical, discusses... [more]
Predicting Future Behavior
Alexander Edwards, President, Strategic Vision, explains how to use voice of the customer to predict... [more]
Customer Journey Maps: Tool and Example
Lisa Custer, Firefly Consulting, discusses how to create a customer journey map, how it becomes more... [more]
SR and Quality: A Perfect Fit
Willy Vandenbrande, founder and president, QS Consult, tells quality professionals they are in a perfect... [more]
Checklists for Designing in Quality
Nathan Soderborg, Principal Scientist, Exponent, describes a variety of checklists and how they work... [more]