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Focusing on the Customer

Focusing on the Customer

Jeff Israel, Founder, SatisFaction Strategies, discusses the strategy of brainstorming and mapping out... [more]

Applying Agile Principles in a Non-IT Industry

Applying Agile Principles in a Non-IT Industry

Fabrice Bouchereau, Senior Systems Improvement Facilitator, ProcessZen Consulting, discusses how Agile,... [more]

Alternatives to Brainstorming

Alternatives to Brainstorming

Carol Knight-Wallace, principal, KnightVantage Consulting, says the traditional form of brainstorming is... [more]

Quality Tool - TRIZ

Quality Tool - TRIZ

One tool some quality professionals have used to switch to right-brain thinking and get in tune with... [more]

Apps to Get Your Creative Juices Flowing

Apps to Get Your Creative Juices Flowing

A few apps that might help to get your creative juices flowing-apps that engaging the right side of your... [more]

Thinking Creatively

Thinking Creatively

From engineers to auditors, quality professionals have a reputation for stellar left-brained thinking,... [more]