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Focusing on the Customer

Focusing on the Customer

Jeff Israel, Founder, SatisFaction Strategies, discusses the strategy of brainstorming and mapping out... [more]

The Utility Industry Embraces Quality

The Utility Industry Embraces Quality

Jim Adamson, Director of Supplier Quality Assurance, Pacific Gas and Electric Company, discusses quality... [more]

Kaizen, Buy-In and Efficiency

Kaizen, Buy-In and Efficiency

Using Kaizen methods and having a clear solution in mind, Vinay Goyal, Product Stewardship Project Lead,... [more]

Implementing a Continuous Improvement Program

Implementing a Continuous Improvement Program

Chris Moustakas, CEO, DevonWay, discusses the strategy behind implementing an org-wide continuous... [more]

Applying Agile Principles in a Non-IT Industry

Applying Agile Principles in a Non-IT Industry

Fabrice Bouchereau, Senior Systems Improvement Facilitator, ProcessZen Consulting, discusses how Agile,... [more]

LSS Leadership and Grassroots Initiative Lead to Excellence

LSS Leadership and Grassroots Initiative Lead to Excellence

Gateway Technical College wanted to break silo thinking and promote a culture of excellence.... [more]