Manufacturing
Smart Manufacturing and the Future of Technology in Manufacturing
In this episode of ASQTV, we explain what smart manufacturing is and see what role data plays in... [more]
Big Data and the Quality Professional
Quality professionals have a wonderful opportunity to use their skills within the world of big data. Jim... [more]
Taking Control of the Internet of Things
Jim Duarte, Principal, LJ Duarte and Associates Consulting, explains how the internet of things is... [more]
Using Surveys to Predict Customer Loyalty
Alexander Edwards, president, Strategic Vision, explains that surveys can help predict future behavior.... [more]
Customer Journey Maps
Lisa Custer, principal, Firefly Consulting, suggests using a customer journey map in order to use your... [more]
Voice of the Customer: Connecting Through Emotion and Quality
In this episode, Lisa Custer, principal, Firefly Consulting, explains the multiple uses of a customer... [more]