Using Surveys to Predict Customer Loyalty
Alexander Edwards, president, Strategic Vision, explains that surveys can help predict future behavior. But, you need to make sure your survey is in the language of your customer.
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Using Surveys to Predict Customer Loyalty
Alexander Edwards, president, Strategic Vision, explains that surveys can help predict future behavior.... [more]
Customer Journey Maps
Lisa Custer, principal, Firefly Consulting, suggests using a customer journey map in order to use your... [more]
Voice of the Customer: Connecting Through Emotion and Quality
In this episode, Lisa Custer, principal, Firefly Consulting, explains the multiple uses of a customer... [more]
The Cost of Poor Quality
Maybe the best way to show what a difference quality can make in your workplace would be to show your... [more]
You Deliver a Service
Whether you work in manufacturing, government, education, healthcare, or (of course) the service sector,... [more]
Predicting Future Behavior
Alexander Edwards, President, Strategic Vision, explains how to use voice of the customer to predict... [more]