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Taking Control of the Internet of Things

Taking Control of the Internet of Things

Jim Duarte, Principal, LJ Duarte and Associates Consulting, explains how the internet of things is... [more]

Using Surveys to Predict Customer Loyalty

Using Surveys to Predict Customer Loyalty

Alexander Edwards, president, Strategic Vision, explains that surveys can help predict future behavior.... [more]

Customer Journey Maps

Customer Journey Maps

Lisa Custer, principal, Firefly Consulting, suggests using a customer journey map in order to use your... [more]

Voice of the Customer: Connecting Through Emotion and Quality

Voice of the Customer: Connecting Through Emotion and Quality

In this episode, Lisa Custer, principal, Firefly Consulting, explains the multiple uses of a customer... [more]

You Deliver a Service

You Deliver a Service

Whether you work in manufacturing, government, education, healthcare, or (of course) the service sector,... [more]

Predicting Future Behavior

Predicting Future Behavior

Alexander Edwards, President, Strategic Vision, explains how to use voice of the customer to predict... [more]