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Focusing on the Customer

Focusing on the Customer

Jeff Israel, Founder, SatisFaction Strategies, discusses the strategy of brainstorming and mapping out... [more]

A New Approach to Achieving Organizational Success

A New Approach to Achieving Organizational Success

Steve Czupryna, Quality Process Engineer, Samson Rope Technologies, discusses beneficial techniques that... [more]

Managing Supplier Social Responsibility: On-site Audits

Managing Supplier Social Responsibility: On-site Audits

Jennifer Stepniowski, Regional Director, Pro QC International, discusses the importance of social... [more]

ISO 9001:2015: Global Impact  (English)

ISO 9001:2015: Global Impact (English)

Celso Alvarado is a member of the U.S. Technical Advisory Groups to ISO Technical Committees 176 (TAG... [more]

Developing Supplier Metrics

Developing Supplier Metrics

A strong supply chain is built from the best suppliers. It enables an organization to meet customer... [more]

Implementing a Supplier Scorecard Program

Implementing a Supplier Scorecard Program

An effective way to track your suppliers' performance is to implement a supplier scorecard... [more]