Translated Video
Jo Ann Jenkins, AARP: Service Quality, the Baldrige Framework, and Change
Jo Ann Jenkins, CEO at AARP, discusses innovative service quality, the process of change, and the... [more]
Ralph de la Vega, Vice Chairman, AT&T: The Golden Age of Quality
Ralph de la Vega, Vice Chairman at AT&T, announces today as the Golden Age of Quality; a time when... [more]
Terry Jones, Founding CEO, Travelocity: Voice of the Customer Leads to Quality and Revenue
Terry Jones, founder of Travelocity, discusses the importance of voice of customer in building quality... [more]