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Jo Ann Jenkins, AARP: Service Quality, the Baldrige Framework, and Change

Jo Ann Jenkins, AARP: Service Quality, the Baldrige Framework, and Change

Jo Ann Jenkins, CEO at AARP, discusses innovative service quality, the process of change, and the... [more]

Ralph de la Vega, Vice Chairman, AT&T: The Golden Age of Quality

Ralph de la Vega, Vice Chairman, AT&T: The Golden Age of Quality

Ralph de la Vega, Vice Chairman at AT&T, announces today as the Golden Age of Quality; a time when... [more]

Terry Jones, Founding CEO, Travelocity: Voice of the Customer Leads to Quality and Revenue

Terry Jones, Founding CEO, Travelocity: Voice of the Customer Leads to Quality and Revenue

Terry Jones, founder of Travelocity, discusses the importance of voice of customer in building quality... [more]