Quality for Life: Delivering Consistent Client Service
ASQ member Janice Rotchstein, chief quality officer for Edelman, discusses the proprietary client service metric survey system Edelman developed and employed to better understand client needs. With more than 7,000 responses since the quality program began 11 years ago, the company has been able to identify a number of ways to improve client service. The results speak for themselves, showing improved client retention and expansion.
Learn More About myASQ Finance
Please view this detailed tutorial of the myASQ Finance tool. Approximately 80 minutes.
2019 ASQ World Conference on Quality and Improvement
Join us in Fort Worth for the Quality Stampede! May 20-22, 2019
Performance Appraisals Should Lead to Better Performanc...
Alan Austin, President, Targeted Learning, discusses the performance appraisal system, which has become... [more]
Shared Meanings from Top to Bottom
Charlie Barton, President, Barton Consulting LLC, discusses the importance of shared meanings of words... [more]
Why You Should Care About Quality 4.0
In this episode of ASQTV, we look at the importance of Quality 4.0.
New Era of Quality: Big Data and Predictive Analytics
Nicole Radziwill, Quality Practice Leader, Intelex Technologies Inc., discusses big data and predictive... [more]
Enhancing Quality through Improved Quality Reports
Gregory (Grisha) Gorodetsky, Safety, Environmental & Quality Manager, Wipro Givon, discusses the... [more]
ASQ TV Episode 1: The Customer Experience
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how... [more]
ASQ TV Episode 2: Culture of Quality
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
Standards and Auditing
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
Culture of Quality
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
ASQ TV Episode 3: Recalls and Quality
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
Risk Management and Quality
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
Episode 17: Voice of the Customer
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]
ASQ TV Episode 8: Lean
In this episode, learn why less is more! We cover all things lean: What it is and what makes lean... [more]