Jo Ann Jenkins, AARP: Service Quality, the Baldrige Framework, and Change
Jo Ann Jenkins, CEO at AARP, discusses innovative service quality, the process of change, and the importance of a quality framework.
The Changing Role of Remote Audits and Additional Resou...
Sheronda Jeffries discusses how the role of remote audits has evolved since 2019, resources to use, and... [more]
Changing World, Adapting Improvement Models (Lean and...
Jay Patel, Founder, CEO, and President, QPS, discusses the fundamentals of both Lean and Six Sigma... [more]
Planning a Successful LSS Project
Jay Patel, Founder, CEO, and President, QPS, maps how organizations assure Lean Six Sigma projects are su... [more]
2021 ASQ Salary Survey
Max Christian Hansen, lead researcher, takes you through several aspects of the annual report—both the... [more]
Top Episodes of 2021
Audiences enjoyed several of the new episodes but also came back for the “classics.” Find out the top... [more]
Warranty Cost and the Cost of Quality
Andre Kleyner, ASQ Fellow, author, editor, and Global Reliability Engineering Leader with Aptiv,... [more]
2021 ASQ Salary Survey Results
In its 35th year, the ASQ Salary Survey Report dives into many aspects of the quality professional’s... [more]
Dr. Deming's Legacy and Continued Relevancy for...
W. Edward Deming’s influence spans the 20th century and as you’ll hear from Steve Prevette, ASQ Fellow... [more]
The Cause and Effect Diagram
In this episode of ASQTV, we take a closer look at one of the most essential quality tools everyone... [more]
The Hidden Factory
In this episode, learn about the concept of the hidden factory and how it can affect any organization... [more]
Root Cause Analysis for Beginners (Part 1 of 2)
Jim Rooney, an ASQ Fellow and quality veteran with more than 30 years' experience in numerous... [more]
David Cote, Honeywell: The Importance of Continuous Imp...
David Cote, CEO at Honeywell, explains how continuous improvement must be channeled into the business to... [more]
Preparing for a Certification Exam: Tips and Advice
ASQ certification-holders offer practical tips and friendly advice on getting ready for certification... [more]
TQM: The History and the Now
In this episode, we explore total quality management’s (TQM) beginnings and how it’s used to build and... [more]
ASQ Certification at 50
ASQ's first certification exam was held in 1968. Now, 50 years later, ASQ has granted nearly 500,000... [more]
Utilizing 5S in Everyday Life
ASQ member Alexander Tucker is a Chemist at Capsugel. While quality is important on the job, he has been... [more]