Video00:02:31 Feb 1, 2023Gemba WalkWhile processes are displayed on paper and screens, processes live through the employees that carry them out. If you wa READ MORE ADD TO CART
Video00:16:58 Aug 20, 2021High level overview of the DCDV process design methodology: Part 2 - A very complex example - Saving a life READ MORE ADD TO CART
Video00:21:52 Aug 20, 2021High level overview of the DCDV process design methodology: Part 1 - A simple example - Watching a movie READ MORE ADD TO CART
Video00:29:19 Aug 20, 2021Scoping process improvement project in complex services READ MORE ADD TO CART
Video00:15:53 Aug 20, 2021The power of complex services: foster, use, and abuse: Part 3 - Some ingredients in the recipe for the memorable customer experience READ MORE ADD TO CART
Video00:23:59 Aug 20, 2021Business process outsourcing (BPO) – The evolving challenges and opportunities: Part 1 - Exploring the process space READ MORE ADD TO CART
Video00:28:30 Aug 20, 2021Processes and projectsThe project notion has a good “branding", as it evokes new and unique ventures. The project notion is all too often associated to routine, rep READ MORE ADD TO CART
Video00:30:40 Aug 20, 2021An introduction to complex service delivery processes - The airport experience READ MORE ADD TO CART
