VideoMember Only00:48:28 Oct 11, 20212021 Annual Meeting of MembersThank you for joining us. We are excited to share highlights of ASQ's work in service to you and the quality profession. Additionally, this is an oppo READ MORE ADD TO CART
VideoMember Only00:04:18 Sep 14, 2021Reasons to Create Quality CommunitiesRichard Uphoff, Manager & Registered Principal Responsible (RPR), Vanguard, and ASQ member leader, discusses the ne READ MORE ADD TO CART
VideoMember Only00:06:47 Sep 7, 2021Readying Yourself for Digital Transformation InitiativesRichard Uphoff, Manager & Registered Principal Responsible (RPR), Vanguard, discusses skills needed for digital transformation, lessons learned fr READ MORE ADD TO CART
Video00:29:19 Aug 20, 2021Scoping process improvement project in complex services READ MORE ADD TO CART
Video00:15:53 Aug 20, 2021The power of complex services: foster, use, and abuse: Part 3 - Some ingredients in the recipe for the memorable customer experience READ MORE ADD TO CART
Video00:17:36 Aug 20, 2021The power of complex services: foster, use, and abuse: Part 2 - On diagnosis, leadership, operational focus, and the power of a good metric READ MORE ADD TO CART
Video00:14:31 Aug 20, 2021The power of complex services: foster, use, and abuse: Part 1 - Balancing creativity, judgment, and discipline READ MORE ADD TO CART
Video00:30:40 Aug 20, 2021An introduction to complex service delivery processes - The airport experience READ MORE ADD TO CART
Video00:04:04 Nov 30, 2020Voice of the Customer and Internet of ThingsYour voice of the customer (VOC) data is an essential tool for engaging your customers, enhancing their experiences and READ MORE ADD TO CART
VideoMember Only00:03:10 Jan 28, 2020Project Portfolio ManagementMarcelo Machado Fernandes, Owner, Operational Excellence, discusses Lean Six Sigma Project Portfolio Management, and how it can be applied throughout READ MORE ADD TO CART
