Checklists for Designing in Quality
Nathan Soderborg, Principal Scientist, Exponent, describes a variety of checklists and how they work with quality tools to provide a robust toolbox.
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Data Analysis and Teamwork
You may think of data analysis as a solitary task, but it doesn't have to be that way. Corporate analyst... [more]
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Likert Scales and Data Analysis
Advice on gathering and analyzing data in organizations, tips on using Likert scales, and a case study... [more]
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Influencing Public Policy with Data Analysis
Chris McMillan, Senior Corporate Performance Analyst at City of Fayetteville, North Carolina, discusses... [more]
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Supply Chain Management: Building a Stronger Supply Cha...
In this episode, learn how to build a better supply chain by implementing supplier metrics and a... [more]
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Using Surveys to Predict Customer Loyalty
Alexander Edwards, president, Strategic Vision, explains that surveys can help predict future behavior.... [more]
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Customer Journey Maps
Lisa Custer, principal, Firefly Consulting, suggests using a customer journey map in order to use your... [more]
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Quality in the Age of Intelligent Healthcare
Romain Denis, Senior Director, Regulatory Affairs and Quality Compliance, Intuitive Surgical, discusses... [more]
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Data Analysis and Teamwork
You may think of data analysis as a solitary task, but it doesn't have to be that way. Corporate analyst... [more]
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Likert Scales and Data Analysis
Advice on gathering and analyzing data in organizations, tips on using Likert scales, and a case study... [more]
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Influencing Public Policy with Data Analysis
Chris McMillan, Senior Corporate Performance Analyst at City of Fayetteville, North Carolina, discusses... [more]
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ISO 9001:2015: Global Impact (English)
Celso Alvarado is a member of the U.S. Technical Advisory Groups to ISO Technical Committees 176 (TAG... [more]
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New To Quality
If you're new to quality, this episode is for you! Learn how to earn a higher salary, discover the seven... [more]
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ISO 9001 Check-in
Standards experts explain key changes to ISO 9001:2015, such as how to understand the term 'documented... [more]
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Episode 18: Six Sigma
Six Sigma is a well-known quality method. But like most quality techniques, its use changes and evolves... [more]
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ASQ TV Episode 1: The Customer Experience
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how... [more]
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The How and Why of Auditing
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
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ASQ TV Episode 2: Culture of Quality
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
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Standards and Auditing
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
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ASQ TV Episode 3: Recalls and Quality
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
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Risk Management and Quality
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
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Culture of Quality
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
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ASQ TV Episode 8: Lean
In this episode, learn why less is more! We cover all things lean: What it is and what makes lean... [more]
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Episode 17: Voice of the Customer
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]