Checklists for Designing in Quality
Nathan Soderborg, Principal Scientist, Exponent, describes a variety of checklists and how they work with quality tools to provide a robust toolbox.
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Using Surveys to Predict Customer Loyalty
Alexander Edwards, president, Strategic Vision, explains that surveys can help predict future behavior.... [more]
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Customer Journey Maps
Lisa Custer, principal, Firefly Consulting, suggests using a customer journey map in order to use your... [more]
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Voice of the Customer: Connecting Through Emotion and Q...
In this episode, Lisa Custer, principal, Firefly Consulting, explains the multiple uses of a customer... [more]
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Predicting Future Behavior
Alexander Edwards, President, Strategic Vision, explains how to use voice of the customer to predict... [more]
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Customer Journey Maps: Tool and Example
Lisa Custer, Firefly Consulting, discusses how to create a customer journey map, how it becomes more... [more]
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The Voice of the Customer
This episode discusses converting the voice of the customer (VOC) into... [more]
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Quality Tools—Seven Old and Seven New
Get acquainted or reacquainted with the old and the new—quality tools, that is. "Building From the... [more]
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Kaizen, Buy-In and Efficiency
Using Kaizen methods and having a clear solution in mind, Vinay Goyal, Product Stewardship Project Lead,... [more]
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DMAIC Leads to Cost Reduction, Increased Revenue
This Sime Darby team--2016 ITEA finalist--used DMAIC to reduce costs, waste, and meeting the company's... [more]
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Smart Manufacturing and the Future of Technology in Man...
In this episode of ASQTV, we explain what smart manufacturing is and see what role data plays in... [more]
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Standards and Auditing
Learn how to identify, categorize and take action on risks – vital skills for organizations... [more]
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Using Surveys to Predict Customer Loyalty
Alexander Edwards, president, Strategic Vision, explains that surveys can help predict future behavior.... [more]
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Customer Journey Maps
Lisa Custer, principal, Firefly Consulting, suggests using a customer journey map in order to use your... [more]
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Voice of the Customer: Connecting Through Emotion and Q...
In this episode, Lisa Custer, principal, Firefly Consulting, explains the multiple uses of a customer... [more]
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Selecting an ISO 9001 Registrar and Consultant
Quality Progress author Govind Ramu, who is also the chair of the U.S. Technical Advisory Group to... [more]
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You Deliver a Service
Whether you work in manufacturing, government, education, healthcare, or (of course) the service sector,... [more]
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Episode 18: Six Sigma
Six Sigma is a well-known quality method. But like most quality techniques, its use changes and evolves... [more]
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ASQ TV Episode 1: The Customer Experience
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how... [more]
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The How and Why of Auditing
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
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ASQ TV Episode 2: Culture of Quality
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
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Standards and Auditing
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
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ASQ TV Episode 3: Recalls and Quality
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
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Risk Management and Quality
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
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Culture of Quality
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
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ASQ TV Episode 8: Lean
In this episode, learn why less is more! We cover all things lean: What it is and what makes lean... [more]
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Episode 17: Voice of the Customer
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]