• Share
Search
  • The Voice...of Quality

    The Voice...of Quality

    ASQ member Denise Durham was tasked with revamping a plant in Danville, Illinois, United States. So Durham and others created a Quality Awareness Day at... [more]

  • The Lighter Side

    The Lighter Side

    One of today's hottest-selling books-"The Life-Changing Magic of Tidying Up"-is introducing quality concepts to audiences around the world, and the... [more]

  • The Cost of Poor Quality

    The Cost of Poor Quality

    Maybe the best way to show what a difference quality can make in your workplace would be to show your colleagues what occurs when quality wasn't good... [more]

  • Introducing Quality Into Your Workplace

    Introducing Quality Into Your Workplace

    Not everyone in your workplace will be well-versed on quality methods and principals. This episode offers some ideas on getting quality novices in your... [more]

  • 2015 ASQ Award Medalists

    2015 ASQ Award Medalists

    ASQ is pleased to present the recipients of the 2015 Medals and Awards. This video was produced for the 2015 ASQ Annual Business Meeting, May 3, 2015,... [more]

  • The Lighter Side

    The Lighter Side

    Let's investigate an instance when exceptional service is offered but the customer has no idea what is going on. How can that happen? It's called the... [more]

  • Quality Tool-The Five Whys and Five Hows

    Quality Tool-The Five Whys and Five Hows

    The five whys and five hows allow you and your quality team to drill down into a problem to get to a solution. http://asq.org/healthcare-use/why-quality/fi... [more]

  • Process Design Right the First Time

    Process Design Right the First Time

    Process design is critical to every organization. Bill Hathaway, president, moresteam.com, says that unfortunately, most organizations design new... [more]

  • You Deliver a Service

    You Deliver a Service

    Whether you work in manufacturing, government, education, healthcare, or (of course) the service sector, you are called on to deliver services. The... [more]