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  • 2015 ASQ Award Medalists

    2015 ASQ Award Medalists

    ASQ is pleased to present the recipients of the 2015 Medals and Awards. This video was produced for the 2015 ASQ Annual Business Meeting, May 3, 2015,... [more]

  • The Lighter Side

    The Lighter Side

    Let's investigate an instance when exceptional service is offered but the customer has no idea what is going on. How can that happen? It's called the... [more]

  • Quality Tool-The Five Whys and Five Hows

    Quality Tool-The Five Whys and Five Hows

    The five whys and five hows allow you and your quality team to drill down into a problem to get to a solution. http://asq.org/healthcare-use/why-quality/fi... [more]

  • Process Design Right the First Time

    Process Design Right the First Time

    Process design is critical to every organization. Bill Hathaway, president, moresteam.com, says that unfortunately, most organizations design new... [more]

  • You Deliver a Service

    You Deliver a Service

    Whether you work in manufacturing, government, education, healthcare, or (of course) the service sector, you are called on to deliver services. The... [more]

  • Apps to Get Your Creative Juices Flowing

    Apps to Get Your Creative Juices Flowing

    A few apps that might help to get your creative juices flowing-apps that engaging the right side of your brain to force you to think outside the box.

  • Quality Tool - TRIZ

    Quality Tool - TRIZ

    One tool some quality professionals have used to switch to right-brain thinking and get in tune with their creativity is TRIZ. -TRIZ QP Story

  • Switching to The Right Side

    Switching to The Right Side

    Erik Wahl, a keynote speaker at the 2014 World Conference on Quality and Improvement, shows us that even the most analytical minds can learn to think creat... [more]

  • Thinking Creatively

    Thinking Creatively

    From engineers to auditors, quality professionals have a reputation for stellar left-brained thinking, In this episode, we’ll learn more about... [more]