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  • Social Media's Impact on Voice of the Customer

    Social Media's Impact on Voice of the Customer

    How one organization's social media crisis helped collect valuable customer feedback. Plus, using big data to collect and analyze feedback.

  • Brewing Up Quality

    Brewing Up Quality

    Learn how to solicit the voice of the customer and translate it to quality.

  • The Voice of the Customer

    The Voice of the Customer

    This episode discusses converting the voice of the customer (VOC) into critical-to-quality-characteristics by looking at how to make the perfect cup of... [more]

  • Benchmarking

    Benchmarking

    Today, we’ll learn the basics of benchmarking, review the recommended six phases of a successful benchmarking process, and finally, we’ll get reacquainted... [more]

  • Keeping Life In Order, the Six Sigma Way

    Keeping Life In Order, the Six Sigma Way

    Certified Black Belt Kevin Holston discusses how he uses Six Sigma tools in his everyday life.  As a Process Analyst, he gives several humorous examples... [more]

  • Navigating Flowcharts

    Navigating Flowcharts

    Use flowcharts to avoid flawed design, improve processes, and facilitate teamwork and better communication. PROCESS FLOWCHART

  • Metrics for Management

    Metrics for Management

    Tim Adams, Engineering Assurance Specialist, NASA, spent a few minutes with ASQ TV to talk about some of the main ideas of his 2015 ASQ World Conference... [more]

  • Design for Six Sigma Helps Team Succeed

    Design for Six Sigma Helps Team Succeed

    Samarco Mining uses teams to take on quality projects. Maycon Athayde, member of Samarco Mining's team represented in the 2015 ASQ International Team... [more]

  • Creating Quality Awareness in Creative Ways

    Creating Quality Awareness in Creative Ways

    ASQ member Jim Navetta describes how he uses narrative and creative posters to help his team members understand the importance of quality.