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ASQ™ TV brings to life stories on quality innovation, strategies, ideas and tools to achieve continuous improvement and performance excellence in your organization, community and world.
The simplest thing an organization can do in applying lean is to identify waste in its processes and then work to eliminate them. To get started,... [more]
Keywords: lean, waste analysis, 7 wastes, 8 wastes
Lean expert, David Behling, and Six Sigma expert, Maria Pamment, discuss the relevance of lean and Six Sigma, the challenges of implementing lean and... [more]
Keywords: lean, six sigma, Maria Pamment, David Behling, Lean and Six Sigma
In this classic comedy clip, we see an example of overproduction (one of the eight wastes of lean). Too bad eating extra product isn't always a... [more]
Keywords: lean, waste analysis, lighter side of quality, I Love Lucy
One global lender was losing 40% of its applications for auto loans in Latin America. The organization used Six Sigma and lean tools to improve... [more]
Keywords: lean, six sigma, mexico, finance, Colombia
Find out what Chris Hayes and Chad Smith, Lean Six Sigma subject matter experts, recommend you look for in a training provider.
Keywords: lean, training, lean six sigma, six sigma, Chad Smith
Six Sigma is a well-known quality method. But like most quality techniques, its use changes and evolves as organizations do. In this episode, we... [more]
Keywords: training, certification, six sigma, process improvement, Master Black Belt
Chad Smith and Chris Hayes, Lean Six Sigma subject matter experts, share their advice to anyone looking to implement Lean Six Sigma methodologies.
Keywords: ASQ, lean, training, lean six sigma, six sigma
Chad Smith, Lean Six Sigma subject matter expert, explains the main benefits of Lean Six Sigma.
Keywords: lean, training, lean six sigma, Chad Smith, sis sigma
Lean Six Sigma subject matter experts and instructors Chad Smith and Chris Hayes describe the core differences between Lean and Six Sigma.
Chad Smith and Chris Hayes, Lean Six Sigma subject matter experts, discuss why organizations should be implementing Lean Six Sigma practices.
In this interview, JoAnn Sternke, superintendent of the Pewaukee School District (PSD), reflects on PSD's road to receiving the prestigious 2013... [more]
Keywords: continuous improvement, innovation, best practices, Pewaukee School District, Baldrige
Learn how to gain insight into voice of customer through the use of the House of Quality, a product and service planning matrix used during quality... [more]
Keywords: quality function deployment, house of quality
Have a few smiles or laughs with acronyms and unusual terms that have made their way into the quality community's vernacular.
Keywords: QFD, VOC, house of quality, instant pudding
Learn about one organization's decision to perform a full root cause analysis for every single complaint received, and the nine-step process it... [more]
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how it weaves both elements through its... [more]
Keywords: improvement, Customer Service, Experience, Siemens, Survey
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work, gives us an overview of the components of a... [more]
Keywords: asq tv, improvement, lean, brien palmer, making change work
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode, listen to Janet Raddatz discuss recall plans... [more]
Keywords: asq tv, recalls, janet raddatz, prevention plan, recall plan
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the how and why of auditing standards. Plus, tips... [more]
Keywords: ISO 9001, Standards, Mark Ames, dennis arter, audting
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and Enterprise Risk Practice, RIMS, describes the way... [more]
Keywords: quality, risk management, Carol Fox, RIMS, FMEA
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both spoken and unspoken. Knowing how to collect this... [more]
Keywords: QFD, voice of the customer, quality function deployment, VOC, house of quality
In this episode, learn why less is more! We cover all things lean: What it is and what makes lean projects work; how an emergency response center... [more]
Keywords: lean, Process, lean six sigma, six sigma, process improvement
In this episode of ASQ TV, we catch up with ASQ past chair Jim Rooney as he discusses the value of achieving professional certifications, how they're... [more]
Keywords: ASQ, quality, global, Govind Ramu, certification
This episode is about elements of process improvement. A Mexican automotive parts manufacturer shares its improvement story. An expert in... [more]
Keywords: quality, process improvement, continental guadalajara, mexico, Root Cause