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Business process outsourcing (BPO) – The evolving challenges and opportunities: Part 2 - Understanding the sourcing space

How far is it desirable to place each process? Distance here refer to ownership distance, physical distance, and cultural distance. Different risks grow with distance. While cost reductions may be immediately visible on the bottom line, risk is not, especially long term risk, such as loss of strategic nimbleness. We present here a global picture of these complex issues.