ASQ - The Global Voice of Quality
The terms process mapping and flowchart are often used interchangeably and it isn't necessarily wrong to do so. However, for simplicity's sake-and to... [more]
Sometimes process mapping isn't enough to give you the information you need to improve. To ramp up your map, Sandy Furterer offers the process... [more]
In this episode, learn process map and flowchart basics and how to use a process architecture map to improve the process and identify lean... [more]
Learn how to use a process architecture map to improve the process and identify lean wastes.
Lisa Custer, Firefly Consulting, discusses how to create a customer journey map, how it becomes more than a robust voice of the customer tool, and... [more]
customer journey map
voice of the customer