Video00:04:05 Nov 30, 2020Voice of the Customer and Internet of ThingsYour voice of the customer (VOC) data is an essential tool for engaging your customers, enhancing their experiences and
Video00:05:32 Sep 27, 2019Customer Expectations: Quality and TechnologyIn this episode of ASQTV, we look at you, the customer. ASQ Customer Feedback Page -
VideoMember Only00:08:41 Jul 25, 2017Predicting Future BehaviorAlexander Edwards, President, Strategic Vision, explains how to use voice of the customer to predict purchasing behavior and the importance of quality
VideoMember Only00:05:39 Jul 25, 2017Customer Journey Maps: Tool and ExampleLisa Custer, Firefly Consulting, discusses how to create a customer journey map, how it becomes more than a robust voice of the customer tool, and pro
Video00:05:21 Apr 11, 2017Terry Jones, Founding CEO, Travelocity: Voice of the Customer Leads to Quality and RevenueTerry Jones, founder of Travelocity, discusses the importance of voice of customer in building quality into the service.
