Content Tagged: "voice of the customer"

Your voice of the customer (VOC) data is an essential tool for engaging your customers, enhancing their experiences and

In this episode of ASQTV, we look at you, the customer. ASQ Customer Feedback Page -

Alexander Edwards, President, Strategic Vision, explains how to use voice of the customer to predict purchasing behavior and the importance of quality

Lisa Custer, Firefly Consulting, discusses how to create a customer journey map, how it becomes more than a robust voice of the customer tool, and pro

Terry Jones, founder of Travelocity, discusses the importance of voice of customer in building quality into the service.