Voice of the Customer and Internet of Things
Your voice of the customer (VOC) data is an essential tool for engaging your customers, enhancing their experiences and compelling them to purchase again AND, just as important, discussing your product/service online.
Connected, Intelligent, Automated https://asq.org/quality-press/display-item?item=H1567
Become Certified https://asq.org/cert
Quality 4.0 Channel https://videos.asq.org/product-category/channel/quality-4-0
The Changing Role of Remote Audits and Additional Resou...
Sheronda Jeffries discusses how the role of remote audits has evolved since 2019, resources to use, and... [more]
Changing World, Adapting Improvement Models (Lean and...
Jay Patel, Founder, CEO, and President, QPS, discusses the fundamentals of both Lean and Six Sigma... [more]
Planning a Successful LSS Project
Jay Patel, Founder, CEO, and President, QPS, maps how organizations assure Lean Six Sigma projects are su... [more]
2021 ASQ Salary Survey
Max Christian Hansen, lead researcher, takes you through several aspects of the annual report—both the... [more]
Top Episodes of 2021
Audiences enjoyed several of the new episodes but also came back for the “classics.” Find out the top... [more]
Warranty Cost and the Cost of Quality
Andre Kleyner, ASQ Fellow, author, editor, and Global Reliability Engineering Leader with Aptiv,... [more]
2021 ASQ Salary Survey Results
In its 35th year, the ASQ Salary Survey Report dives into many aspects of the quality professional’s... [more]
Dr. Deming's Legacy and Continued Relevancy for...
W. Edward Deming’s influence spans the 20th century and as you’ll hear from Steve Prevette, ASQ Fellow... [more]
The Cause and Effect Diagram
In this episode of ASQTV, we take a closer look at one of the most essential quality tools everyone... [more]
The Hidden Factory
In this episode, learn about the concept of the hidden factory and how it can affect any organization... [more]
Root Cause Analysis for Beginners (Part 1 of 2)
Jim Rooney, an ASQ Fellow and quality veteran with more than 30 years' experience in numerous... [more]
David Cote, Honeywell: The Importance of Continuous Imp...
David Cote, CEO at Honeywell, explains how continuous improvement must be channeled into the business to... [more]
Preparing for a Certification Exam: Tips and Advice
ASQ certification-holders offer practical tips and friendly advice on getting ready for certification... [more]
TQM: The History and the Now
In this episode, we explore total quality management’s (TQM) beginnings and how it’s used to build and... [more]
ASQ Certification at 50
ASQ's first certification exam was held in 1968. Now, 50 years later, ASQ has granted nearly 500,000... [more]
Utilizing 5S in Everyday Life
ASQ member Alexander Tucker is a Chemist at Capsugel. While quality is important on the job, he has been... [more]