Your voice of the customer (VOC) data is an essential tool for engaging your customers, enhancing their experiences and compelling them to purchase... [more]
In this episode of ASQTV, we look at you, the customer. ASQ Customer Feedback Page - HERE Arun Hariharan Interview - HERE Jim Duarte Interview - HE... [more]
Alexander Edwards, President, Strategic Vision, explains how to use voice of the customer to predict purchasing behavior and the importance of... [more]
Lisa Custer, Firefly Consulting, discusses how to create a customer journey map, how it becomes more than a robust voice of the customer tool, and... [more]
Terry Jones, founder of Travelocity, discusses the importance of voice of customer in building quality into the service.
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