ASQ
  • Hello , Guest
  • Login
  • Cart 0
  • Contact Us
  • Become a Member
  • Search
    Menu

    ASQ - Excellence Through Quality

    • Home
    • Quality Resources
    • Membership
    • Certification
      • All Certifications
      • Recertification
    • Specialized Credentials
    • Training
      • Group Training
      • Instructors
    • Books & Standards
    • Conferences & Events
    • Communities
    • Quality Progress
    • ASQTV
    • Find Quality Jobs
    • About ASQ
      • About ASQE

    ASQ

    Back to the main site
    • ASQTV
    • Video Channels
      • *Trending on ASQTV
      • Careers
        • ASQ Testimonials
        • Certification
        • Developing Quality Skills
        • Impact of Quality
        • Quality for Life
        • Quality Skills
        • Translated Video
        • View All
      • Cost of Quality
        • Defined
        • View All
      • Industry/Specialty
        • Auditing
        • Education
        • Government
        • Healthcare
        • Manufacturing
        • Measurement & Statistics
        • Service
        • View All
      • International Women's Day Celebration
      • Lean & Six Sigma
        • Lean
        • Lean Six Sigma
        • Six Sigma
        • View All
      • Organizational Excellence
        • CEOs on Quality
        • Culture of Quality
        • Customer Experience
        • Innovation
        • Leadership & Management
        • Quality Management Systems
        • Risk Management
        • Supply Chain
        • Team Success
        • View All
      • Products & Services
      • Quality 4.0
      • Quality Standards
        • Basics of the ISO 9001 revision
        • Changes
        • Effect on industries and business models
        • Risk, Global, and More
        • Transitioning
        • View All
      • Risk Mitigation Tool Kit
      • Tools
        • Basic Seven
        • Calibration
        • Data
        • Idea Generation and Creativity
        • Process Improvement
        • Quality Function Deployment (QFD)
        • Root Cause Analysis (RCA)
        • View All
      • Webcasts
        • Ascend Webinar Series
        • ASQ Business Meetings
        • View All
    • ASQTV
    • Video Channels
      • *Trending on ASQTV
      • Careers
        • ASQ Testimonials
        • Certification
        • Developing Quality Skills
        • Impact of Quality
        • Quality for Life
        • Quality Skills
        • Translated Video
        • View All
      • Cost of Quality
        • Defined
        • View All
      • Industry/Specialty
        • Auditing
        • Education
        • Government
        • Healthcare
        • Manufacturing
        • Measurement & Statistics
        • Service
        • View All
      • International Women's Day Celebration
      • Lean & Six Sigma
        • Lean
        • Lean Six Sigma
        • Six Sigma
        • View All
      • Organizational Excellence
        • CEOs on Quality
        • Culture of Quality
        • Customer Experience
        • Innovation
        • Leadership & Management
        • Quality Management Systems
        • Risk Management
        • Supply Chain
        • Team Success
        • View All
      • Products & Services
      • Quality 4.0
      • Quality Standards
        • Basics of the ISO 9001 revision
        • Changes
        • Effect on industries and business models
        • Risk, Global, and More
        • Transitioning
        • View All
      • Risk Mitigation Tool Kit
      • Tools
        • Basic Seven
        • Calibration
        • Data
        • Idea Generation and Creativity
        • Process Improvement
        • Quality Function Deployment (QFD)
        • Root Cause Analysis (RCA)
        • View All
      • Webcasts
        • Ascend Webinar Series
        • ASQ Business Meetings
        • View All

    Videos with keyword "voice of the customer"

    • Voice of the Customer and Internet of Things

      Voice of the Customer and Internet of Things

      Your voice of the customer (VOC) data is an essential tool for engaging your customers, enhancing their experiences and compelling them to purchase... [more]

      Tags: careers internet of things IoT Quality 4.0 quality professional soft skills technical expertise VOC voice of the customer

    • Customer Expectations: Quality and Technology

      Customer Expectations: Quality and Technology

      In this episode of ASQTV, we look at you, the customer. ASQ Customer Feedback Page - HERE Arun Hariharan Interview - HERE Jim Duarte Interview - HE... [more]

      Tags: Arun Hariharan COPIS customer expectations customer experience internet of things Jim Duarte quality SIPOC voice of the customer

    • Predicting Future Behavior

      Predicting Future Behavior

      Alexander Edwards, President, Strategic Vision, explains how to use voice of the customer to predict purchasing behavior and the importance of... [more]

      Tags: Alexander Edwards Edwards scale Strategic Vision voice of the customer

    • Customer Journey Maps: Tool and Example

      Customer Journey Maps: Tool and Example

      Lisa Custer, Firefly Consulting, discusses how to create a customer journey map, how it becomes more than a robust voice of the customer tool, and... [more]

      Tags: customer journey map Firefly Consulting Lisa Custer process mapping voice of the customer

    • Terry Jones, Founding CEO, Travelocity: Voice of the Customer Leads to Quality and Revenue

      Terry Jones, Founding CEO, Travelocity: Voice of the Customer Leads to Quality and Revenue

      Terry Jones, founder of Travelocity, discusses the importance of voice of customer in building quality into the service.

      Tags: Kayak quality Terry Jones Travelocity VOC voice of the customer Wayfarer

    Subscribe
    • Video Channels
      • *Trending on ASQTV
      • Careers
        • ASQ Testimonials
        • Certification
        • Developing Quality Skills
        • Impact of Quality
        • Quality for Life
        • Quality Skills
        • Translated Video
        • View All
      • Cost of Quality
        • Defined
        • View All
      • Industry/Specialty
        • Auditing
        • Education
        • Government
        • Healthcare
        • Manufacturing
        • Measurement & Statistics
        • Service
        • View All
      • International Women's Day Celebration
      • Lean & Six Sigma
        • Lean
        • Lean Six Sigma
        • Six Sigma
        • View All
      • Organizational Excellence
        • CEOs on Quality
        • Culture of Quality
        • Customer Experience
        • Innovation
        • Leadership & Management
        • Quality Management Systems
        • Risk Management
        • Supply Chain
        • Team Success
        • View All
      • Products & Services
      • Quality 4.0
      • Quality Standards
        • Basics of the ISO 9001 revision
        • Changes
        • Effect on industries and business models
        • Risk, Global, and More
        • Transitioning
        • View All
      • Risk Mitigation Tool Kit
      • Tools
        • Basic Seven
        • Calibration
        • Data
        • Idea Generation and Creativity
        • Process Improvement
        • Quality Function Deployment (QFD)
        • Root Cause Analysis (RCA)
        • View All
      • Webcasts
        • Ascend Webinar Series
        • ASQ Business Meetings
        • View All
    • About ASQ
    • Career Center
    • Community Guidelines
    • Contact US
    • Advertisers & Sponsors
    • Newsroom
    • Privacy & Legal
    • Publish with ASQ
    • Site Map

    With members and customers in over 130 countries, ASQ brings together the people, ideas and tools that make our world work better.

    ASQ celebrates the unique perspectives of our community of members, staff and those served by our society. Collectively, we are the voice of quality, and we increase the use and impact of quality in response to the diverse needs in the world.

    © 2021 American Society for Quality. All Rights Reserved.

    ShareThis Copy and Paste